Terms & Conditions
We expect that you are aware of the risk of further Coronavirus spread, as well as the risk of transmission and the need for self-isolation due to coronavirus. As such, you accept the risk you are taking when making new reservations (i.e. from 4 July 2020 onwards), particularly with regard to non-refundable deposits. Therefore our standard terms and conditions regarding deposits and cancellations (below) continue to apply to all new reservations.
If you have any coronavirus symptoms before you arrive, have reason to believe that you may have been exposed to coronavirus, or are required to self-isolate in accordance with government guidance, then please notify us straight away and do not travel. Although, as stated above, our usual Terms and Conditions apply, we will do our best to be as flexible as possible.
If any member of your party has symptoms of coronavirus during your stay please follow government guidelines. At present this is for you to self-isolate (in your room) immediately and order a test (https://www.nhs.uk/ask-for-a-coronavirus-test or call NHS ‘111’). If you test positive you should make your way home immediately if it is possible to do so using private transport. If you are unable to return home, you will be required to pay any additional costs and charges that are incurred as a result of your extended stay (including, but not limited to, cost of accommodation and any costs relating to the reaccommodation of guests who had otherwise booked the same accommodation).
Please note that if you are flying into the UK from another country and are required to self-isolate as a result, we are unfortunately not able to allow you to do this at Greycroft. This is because we do not offer evening meals or allow hot food in rooms. If this applies to you please let us know and we will work with you to find an appropriate solution.
For advance bookings a minimum of two nights is usually required. Late bookings for single nights may be accepted if we have an available one-night gap or where the reservation adjoins an existing booking, but with an increased tariff of £10 per room (£5 per room for stays between 1 November and 31 March). Telephone us for availability.
A non-refundable deposit by debit card or credit card for the first night’s tariff is required to reserve each room.
We reserve the right to seek an additional deposit (refundable in accordance with the cancellations policy below) of up to 50% of the total price for bookings of 5 nights or more. We will contact you before taking payment if this applies.
Deposits should be received within 5 days of making the reservation otherwise we cannot guarantee the room. We do not accept payment by cheque.
In addition to our Single Room, single-occupancy at a reduced rate is available in our Blue, Red and Twin Rooms. For pricing, please contact us.
If you cancel more than 14 days prior to the first night's reservation, the first night's deposit is non-refundable.
If you cancel within 14 days of the first night's reservation the balance of the booking is payable. If we are able to re-let the room you would be refunded with the deduction of an admin fee of £25 plus any additional costs incurred in letting the room.
Booking.com and Other Third-Party Platforms
Where terms and conditions on third-party booking platforms vary from these terms and conditions, the terms and conditions of the third-party platform will apply.
Greycroft Accommodation Gift Vouchers
Buy a Greycroft Gift Voucher as a special gift for a friend or family member. These are available as either monetary values or for specific room nights. They are valid for one year from date of issue and must be returned by way of deposit or part deposit when the voucher holder makes a booking. All other booking conditions remain applicable. Please call for details or to purchase a gift voucher.
Settlement by cash or debit card is preferred. Most credit cards accepted apart from American Express. We do not accept payment by cheque.
Arrival and Departure Times
Please arrive between 4pm and 6pm unless we have agreed and confirmed alternative arrangements.
If unforeseen circumstances on the day affect your confirmed arrival schedule please telephone us.
Rooms should be vacated by 10.30 on your day of departure.
If any guests have special dietary requirements we can cater for these if advised at the time of booking.
For the comfort and safety of all our guests Greycroft is exclusively non- smoking. Abuse of this condition will incur a £100 surcharge fee to cover the cost of additional cleaning.
Reckless or Accidental Damage
We ask that you treat your accommodation at Greycroft as you would your own home. We retain the right to charge you for the cost of rectification of any excessive soilage or damage you cause to the property or furnishings.
For the consideration of all our guests we ask that you recognise and respect acceptable noise levels or behaviour. Unacceptable behaviour may result in termination of your booking without refund or compensation.
Wi-fi is available throughout Greycroft